Uber in Puerto Rico – What you need to know about the use of this service

Uber in Puerto Rico

¿Is Uber in Puerto Rico?

If you follow the news, or are a regular user, you should know that there’s already Uber in the Island! however it has suffered some changes along the way that might cause some confusion in regards to the service’s availability.

The principle behind Uber Puerto Rico is simple. Using a mobile application, anyone can request transportation to virtually any location. Simply set an account in the application and indicate where you want to go. In a matter of minutes, a driver or driver will pick up the passenger and take him to his destination. There is no exchange of money between the parties; everything is done through the application.

Uber has been well received on the island, where public transportation is poor. The system has been the ideal alternative for all types of people, from executives to students and tourists to the average citizen who may have his vehicle broken or do not want to drive after a night of fun. The speed of service and low rates have captivated users.

Uber currently operates in the metropolitan area of Puerto Rico,

The Uber Puerto Rico service is available from Dorado, west of San Juan, to Fajardo, in the east of the island. The transportation network also operates in the cities of Caguas and in the regions around the cities of Ponce in the south and Mayagüez in the west.

However, the passenger can request service to any point on the island. For example, a person who is in Bayamón, could request a trip to Arecibo. In this case, the Uber driver can offer the trip, if it is outside his work plan. In a situation like this, the passenger must re-request the service. It is recommended that when requesting this type of trip, the passenger communicates immediately with the driver and indicates his destination, to verify that the driver is not willing to make the journey.

According to regulations of the Department of Transportation and Public Works, Uber Puerto Rico drivers cannot pick up passengers at airports, docks, hotel entrances or taxi waiting areas. Although these are the only restricted areas, groups of carriers do not recognize the regulation, which has given way to incidents. On the other hand, there are no limitations to the places where Uber can leave passengers.

Below are some answers to the most common questions we’ve seen in regard’s to the service.

Q: Is Uber available across all Puerto Rico?

A: No. While Uber is technically in Puerto Rico, at the moment the service is available in the metropolitan area (which includes San Juan) and north east areas. Yet Uber has been expanding gradually in Puerto Rico so check back here for any updates.

Towns covered by Uber in Puerto Rico as of August 2017: Dorado, Cataño, Bayamon, San Juan, Guaynabo, Carolina, Trujillo Alto, Rio Grande, Loiza, Luquillo, Fajardo and Caguas.

A: As of May 2017, Uber is not enabled to use for pick up or drop off in the airport, only nearby areas.

Q: Can I request Uber from a ship port?

A: In Old San Juan, you can choose any nearby areas (which are all walking distance) from the port. For the Pan American port the nearest place to request Uber is the Convention Center District.

Q: Can I request Uber from my hotel?

A: Uber Puerto Rico currently lets you request a ride from a nearby point of a hotel, but not necessarily from the hotel itself. Uber can drop off guests at hotel, however some hotels don’t let drivers enter due to an old restriction.

Q: ¿How do I get a fare estimate in Uber?

A: You can get a fare estimate in the rider app by following these steps:

  1. Enter your destination address in the “Where to?” box
  2. Your default pickup point is set to your current GPS location. If you are not being picked up at your current location, tap your pickup location on the map and update the address
  3. Use the slider at the bottom of your screen to toggle between available vehicle options (for example, uberX or UberBLACK)
  4. Fare estimates are displayed directly below each vehicle option.

If dynamic pricing is currently in effect at your pickup location, it will be included in the estimated fare amount.

These estimates do not include any promotions that are active on your account.

Please keep in mind that traffic, weather, or any factors that extend the distance or duration of your ride can contribute to a difference between your estimated and actual fare.

Q: Are there other applications like Uber in Puerto Rico?

A: The most notably are “Jaime”, which requests services from taxis and certified drivers, therefore pricier than Uber.

Lyft Puerto Rico is also recruiting personnel in the Island to enter the Island’s market soon, however no official announcement has been made by the company as of August 2017.

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