Uber Frequently Asked Questions (FAQ)


Uber Puerto Rico

If you follow the news, or are a regular user, you should know that Uber is already available in Puerto Rico! however it has suffered some changes along the way that might cause some confusion in regards to the service’s availability.

Below are some answers to the most common questions we've seen in regard's to the service.

Q: Is Uber available across all Puerto Rico?

A: No. While Uber is technically in Puerto Rico, at the moment the service is available in the metropolitan area (which includes San Juan) and north east areas. Yet Uber has been expanding gradually in Puerto Rico so check back here for any updates.

Towns Uber covers as of May 2017: Dorado, Cataño, Bayamon, San Juan, Guaynabo, Carolina, Trujillo Alto, Rio Grande, Loiza, Luquillo, Fajardo and Caguas.

Q: Can I request Uber from the airport?

A: As of May 2017, Uber is not enabled to use for pick up or drop off in the airport, only nearby areas.

Q: Can I request Uber from a ship port?

A: In Old San Juan, you can choose any nearby areas (which are all walking distance) from the port. For the Pan American port the nearest place to request Uber is the Convention Center District.

Q: Can I request Uber from my hotel?

A: Uber currently lets you request a ride from a nearby point of a hotel, but not necessarily from the hotel itself.

Q: ¿How to I get a a fare estimate in Uber?

A: You can get a fare estimate in the rider app by following these steps:

  1. Enter your destination address in the "Where to?" box
  2. Your default pickup point is set to your current GPS location. If you are not being picked up at your current location, tap your pickup location on the map and update the address
  3. Use the slider at the bottom of your screen to toggle between available vehicle options (for example, uberX or UberBLACK)
  4. Fare estimates are displayed directly below each vehicle option.

If dynamic pricing is currently in effect at your pickup location, it will be included in the estimated fare amount.

These estimates do not include any promotions that are active on your account.

Please keep in mind that traffic, weather, or any factors that extend the distance or duration of your ride can contribute to a difference between your estimated and actual fare.

Q: Are there other Uber-like applications available in Puerto Rico?

A: The most notably are “Jaime”, which requests taxis and certified drivers, therefore pricier than Uber.

Lyft is also recruiting personnel in the Island so apparently they will be entering the Puerto Rico soon, however no official announcement has been made by the company.


Passport Puero Rico

No need to expedite your passport renewal for this trip since travelers are not required to bring a passport with them when traveling to Puerto Rico as it is considered a U.S. Territory. In fact, Puerto Rico is only one of two destinations in the Caribbean that do not require a U.S. Passport to enter.